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A Customer Service Time Warp (remember 2007?)
photo by http://www.flickr.com/photos/akeg/ A recent discussion with my kids made me think about how much has changed in the customer service world (and in the expectations of customers) in the last...
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Image may be NSFW.
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Fight Decision Fatigue by Limiting Choices
Lots of choices. You’ve seen it, probably several times today. It’s the opportunity to take in more information and wait before deciding. It could be simple, like “what should I have for lunch?” Or it...
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